Jwin Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Jwin (https://jwin.ws) is a trusted online betting and gaming platform in Bangladesh. We believe your personal information belongs to you, and protecting it is our highest priority. This Privacy Policy ("Policy") explains what information jwin collects, why we collect it, and how it is used and kept secure.

This Privacy Policy applies to all jwin services, websites, and mobile apps. By registering or using jwin, you are deemed to have accepted this Privacy Policy. We encourage you to read it in full before using our services.

We always operate with full transparency. If you have any questions about how your data is collected or used, reach out to us directly. Our data protection team is always here to help.

2 What Information We Collect

Some essential information is collected to provide services on jwin. Without it, delivering a secure and transparent experience is not possible. Below is a detailed breakdown of what is collected and when.

Information collected at registration:

• Full name (as per national ID)
• Date of birth (for age verification)
• Mobile Number & Email Address
• Current address (district and division)
• Username & Password

Information Collected During Identity Verification:

• National ID (NID) Number & Scanned Copy
• Passport (where applicable)
• Selfie or photo (for live face verification)

Automatically collected information:

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on the platform and pages visited
• Date and Time of Login & Logout
• Information from Cookies & Tracking Pixels

Information Collected During Transactions:

• BKash or Nagad number (for deposits and withdrawals)
• Transaction amount, date & time
• Transaction ID & reference number

3 How Your Information is Used

Jwin uses collected data only for specific, defined purposes. Your information is never used for anything unnecessary. Full details are outlined below.

Detailed Use Cases:

• Creating an account, logging in, and verifying your identity.
• Processing deposit and withdrawal transactions securely.
• Sending information about bonuses, promotions, and rewards.
• Ensuring platform security and preventing fraud.
• Meeting legal obligations (such as anti-money laundering requirements).
• Handling customer service and resolving complaints.
• Reviewing and improving our service quality.

4 Data Sharing & Disclosure

Jwin does not sell your personal information to any third party. However, limited information may need to be shared in certain specific circumstances. Each case is clearly explained below.

Situations in which your information may be shared:

• Payment Processor: Necessary information is shared to process transactions via bKash or Nagad.
• KYC Partner: Trusted third-party services may be used for identity verification.
• Legal Authorities: Data may be disclosed in compliance with lawful orders from the Bangladesh government or courts.
• Security Investigation: Information may be shared with relevant authorities to investigate fraud or criminal activity.

Whenever information is shared with a third party, that party is required to comply with strict confidentiality agreements and may only use the data for the specified purpose.

5 Cookie Policy

Jwin's website uses cookies. Cookies are small data files stored in your browser that help improve your browsing experience and keep the platform secure.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: Helps us understand which pages on the site are visited most.
• Functionality Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Monitors user behavior to help improve service quality.

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain features.

6 Data Protection Measures

Jwin uses industry-leading security technology to protect your information. Our security team monitors systems around the clock to detect any unusual activity.

Our Security Technology:

• SSL/TLS 256-bit Encryption: All communication between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): Extra protection through OTP verification at login.
• Firewall & DDoS Protection: Advanced firewall protection against external threats.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Data Backup: Your data is stored on secure backup servers.

Please note, however, that no one can guarantee complete security online. We encourage you to use a strong password for your account and never share it with anyone.

7 Data Retention Period

Jwin does not retain your information longer than necessary. Retention periods depend on the type of service and applicable legal requirements.

• Active Account: Data is retained for the entire duration that your account remains active.
• Closed Account: After account closure, certain data may be retained for up to 5 years for legal purposes.
• Transaction Records: Must be retained for up to 7 years under anti-money laundering laws.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

Once the retention period ends, data is securely deleted or anonymized.

8 Your Rights

As a jwin user, you have important rights over your own data. Contact our support team to exercise any of these rights.

• Right to Access: You can request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Object: You may object to your data being used for marketing purposes.
• Data Portability: You may request a copy of your data in a readable format.

9 Minor Protection

Jwin strictly prohibits providing services to anyone under 18. Age is verified at registration, and additional proof may be requested in any suspicious case.

• We do not knowingly collect information from minors.
• Any account found to belong to a minor will be immediately suspended.
• If a parent or guardian reports an attempt to open an account in a child's name, we will take immediate action.

10 Privacy Policy Changes

Jwin may update this Privacy Policy from time to time. For significant changes, you will be notified by email at your registered address and via a notice on the platform.

• You will be notified at least 7 days before any changes take effect.
• Continued use of the service after any changes have been made will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.

11 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team is ready to respond promptly.

• Email: support@jwin.ws
• Live Chat: Log in to the platform and chat with us directly
• Response Time: Usually within 24–48 hours